EMaxGrow B.V. (“eMaxGrow”, “we”, “our”, “us”) take your privacy very seriously. This privacy statement explains what information we collect on the eMaxGrow webshop at emaxgrow.com, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement please contact us.
As an eMaxGrow subscriber, you will receive new products newsletters, special offers, sale promotions and VIP shopping event invitations. We will only send you marketing messages that we think would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by logging into your account, clicking on email preferences, then un-ticking appropriate boxes and clicking on update. We will never sell your details to an unconnected third party for marketing purposes.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of eMaxGrow or its content suppliers and protected by international copyright laws. This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of eMaxGrow.
How we use your information
a. When you place an order with us we collect certain information which is required for us to process your transaction. This includes your personal details, order details and details of your address(es).
b. We will use this information to process your transaction and despatch your order. We may at times ask for other details, for example category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
c. You can choose to sign up for our newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, sms, mms and telephone.
d. On occasion, we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.
e. For quality control and training purposes, we may monitor or record your communications with us.
How long do we keep your data?
We keep your personal data for a limited period of time, depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on emaxgrow.com are processed until the conclusion of all administrative and accounting formalities, and is, therefore, stored in accordance with local tax legislation (ten years); those used to send you our newsletter are kept until you ask to stop receiving it.
a. We agree to at all times comply with the standards, procedures and requirements of European data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
b. In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number and e-mail address will be passed on to our courier company who may contact you in order to update you on the delivery date or time of your order.
c. We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
d. We may on occasion notify you by email about changes to our terms and conditions, or other important changes to our website or our service.
e. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.
f. We will not pass your information to any third parties outside of eMaxGrow, except where required to do so as a part of the sale, disposal or transfer of our business.
What Are Cookies?
Cookies can't harm your computer. And the cookies we create don't store sensitive information such as credit card details. We do use encrypted information gathered from them, but this is just to help improve your shopping experience. For example, they help us to identify and resolve errors, or select relevant related products to tempt you with.
b. The reason we're running through this cookie information is to comply with recent legislation, and to be open and honest about your privacy when using our website. We take the matter of cookies very seriously, and are working on a number of other privacy and cookie-related improvements.
d. If you'd like more information about cookies in general and how to manage them visit www.allaboutcookies.org/.
What are your rights?
At any time, depending on the specific processing, you can: withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose to their processing. If you wish, you can request to receive personal data in possession of eMaxGrow B.V. that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.
If you are under 18, you may use our webshop only with the involvement of a parent or guardian. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, you cannot register or give us any personal information. Please have your parents contact us to enter this information.